Police were called to Pascoes in The Plaza at 4.13pm on Tuesday.
Police are responding to reports of a robbery at a Palmerston North jewellery store.
A police media spokeswoman said police were called at 4.13pm to a premises on The Square.
There were no further details regarding the alleged offender.
Another spokeswoman said police would provide an update as soon as possible, however, its media team had “skeleton staff” and was “prioritising” a busy workload.
Stuff understands the robbery happened at Pascoes in The Plaza.
A store manager, named Katie, confirmed there had been an incident but said they were not allowed to provide any information.
“We are letting police deal with it at this stage.”